FAQ

A: Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in to complete your purchase. Follow the checkout steps to enter your shipping information and payment details.

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.

A: You can modify or cancel your order within 1 hour of placing it. After that, orders are processed and cannot be changed. Please contact customer service immediately if you need assistance.

A: Yes! Gift cards are available in denominations of $25, $50, $100, and $200. They never expire and can be used for any purchase on our website.

A: Standard shipping takes 5-7 business days, express shipping takes 2-3 business days, and next-day delivery is available in select locations. Free standard shipping is offered on orders over $50.

A: Yes, we ship to Canada and select international destinations. International shipping times vary by location (typically 10-21 business days). Additional customs fees may apply.

A: Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and visiting the 'My Orders' section.

A: If your package is delayed beyond the estimated delivery date or appears to be lost, please contact us immediately. We'll work with the carrier to locate your package or arrange a replacement.

A: We offer a 30-day return policy on most items. Items must be unused, unwashed, in original condition with tags attached. Some items like hygiene products and clearance items are non-returnable.

A: Log in to your account, go to 'My Orders', select the order, and click 'Return Item'. Follow the instructions to print your prepaid return label. Pack the item securely and drop it off at any authorized shipping location.

A: Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be credited to your original payment method. Allow an additional 3-5 business days for the credit to appear in your account.

A: Yes! Follow the return process and select 'Exchange' as your reason. You can exchange for a different size, color, or item. Exchanges are subject to availability.

A: Yes, all our products are 100% authentic and sourced directly from authorized manufacturers and distributors. We guarantee the quality and authenticity of every item we sell.

A: Restocking times vary by product. You can sign up for email notifications on product pages to be alerted when items are back in stock. Popular items typically restock within 2-4 weeks.

A: Yes, we offer volume discounts on bulk orders. Please contact our customer service team with details about the items and quantities you're interested in, and we'll provide a custom quote.

A: Care instructions are included with each product and can also be found on the product detail pages. For bedding and linens, we generally recommend washing in cold water and tumble drying on low.

A: Yes, an account is required to complete a purchase. Creating an account allows you to track orders, save addresses, view order history, and receive exclusive offers.

A: Click 'Forgot Password' on the login page. Enter your email address and we'll send you instructions to reset your password. If you don't receive the email, check your spam folder.

A: We use industry-standard SSL encryption to protect your personal information. We never share or sell your data to third parties. Read our Privacy Policy for complete details on how we handle your information.

A: Yes, you can request account deletion by contacting customer service. Please note that this action is permanent and you'll lose access to your order history and saved information.